How does the
order process work?

1) Select Your items: You can start browsing and shopping for items on your own if you know what you want or you can send us your logo and tell us a bit about your busitness, event, quantity, budget and time frame and we will find the best product for your needs! If you shop on your own, you will add items to your cart directly from the individual item pages as you view them.

2) Review Your Order: In your cart, please review your order.

3) Upload Artwork: You will attach your vector art (AI or EPS files only) and notes for the art team before proceeding to the next screen.

4) Address Info: Enter and confirm your basic contact info and shipping and billing addresses.

5) Payment: The last page you will be taken to is the payment page. Please note that the system just records your information for us in an organized manner and we manually type of the invoices and run your credit card after we confirm the order with you.

6) Misc. Notes: You can also enter any other important notes on this page – this is a great space to let us know if you have a true deadline to meet or if you have specific questions the item page didn’t cover.

7) Submit Your Order: Shortly after you submit your order, you will receive an email confirmation from us letting you know we received your order and we might ask for additional information if necessary. After that you can sit back and relax while we work hard to make your vision come to life!

*Please note that our credit card processor now requires a business email to process ordet rs – no personal email URLs (ie yahoo, gmail, etc). This is a new measure to prevent fraudulent orders due to the coronavirus situation creating a new wave of cyber criminals.

What’s the turn around
time for an order?

Turnaround for most items is about 2-3 weeks, or sooner if a rush is needed. You can also check the dropdown under ‘Delivery Information’ on the item pages to see production times. If you need the items sooner, please reach out and we will be happy to make arrangements for you. Rush orders are welcomed but vary product to product, so please reach out and we will see what we can do to make your date!

Is there a minimum
for orders?

Please note we have a $750 product minimum or first column quantity shown --whichever is higher (price of products before setup fee/tax/shipping).
You can only split the minimum order between two items and if you want to order 3+ items then your total must be at least $1,000 (before art fees, taxes, and S&H).

What if I can’t find a style
or color of an item that I want?

We have thousands of products that are not shown online because we have limited the site to only show the newest and most popular products to help make the selection process easier for you. Please reach out and send pictures of a similar item (if possible) so we can find the perfect product for you!

What type of art file is
needed for printing?

We need your art file in either AI or EPS format for printing. We can convert a pdf/jpg/png file for you for $20 if needed. For embroidered items we might need a DST file and we can create that for you if needed as well (cost is specific to thread count).

What is your
return policy?

All sales are final as these items as the items have been customized for you. If items arrive damaged, please send us pictures of the defective items and any other helpful info so we can either get these replaced for you or get you a credit - Accidents do happen occasionally.
You have a week from the arrival of your items to report a problem to us – after that we won’t be able to replace the items.

Can you ship

Yes. We can ship overseas if we use your Fedex, UPS or DHL account number. Otherwise, it makes things too difficult in collecting duties, tariffs and/or VAT as we may not get that info for up to 3 months after the fact, which makes collecting it, and following up on it, too prohibitive.
Your shipping company would take care of all those fees and bill you for those accordingly. If you do not have an account with any of these shipping companies, you can set one up online in a few minutes at their respective websites.

Do you send out samples?

Yes. If the item is under $10 and we have it in stock, all we need is your UPS or FedEx account number and desired shipping address and we can send up to three different sample items at no charge. If over $10 or not in stock, we charge last quantity column pricing plus freight. The sample fees incurred can be rebated on orders of $1,000+ of that item.
Please send your sample request to us at lauren@ecomarketingsolutions.com